
Frequently Asked Questions
Find answers to common questions about our ordering process, customization options, and policies to ensure your DeeBeez experience is seamless and delightful.

Custom Orders
We create custom-designed cakes to fit your theme, flavor preferences, and serving size. Share your ideas, inspiration photos, or let us design something unique for you. For custom cakes, we recommend placing orders at least 2–3 weeks in advance. For smaller items (cookies, cupcakes, pastries), a few days’ notice is usually enough. Same-day items may be available depending on stock.

Regular Orders
We specialize in custom cakes for all occasions, along with pastries, cookies, cupcakes, cheesecakes, desserts, and party trays. Whether you’re celebrating a birthday, wedding, or just craving a sweet treat, we’ve got you covered.

Catering Services
We provide dessert catering, trays, and large-batch orders. Perfect for birthdays, weddings, office parties, and community events. For custom cakes, we recommend placing orders at least 2–3 weeks in advance. For smaller items (cookies, cupcakes, pastries), a few days’ notice is usually enough. Same-day items may be available depending on stock.

Dietary Requirements
We offer some options such as gluten-free, vegan or nut-free desserts upon request. However, please note that all items are made in a kitchen that uses common allergens.

Delivery Options
We offer delivery for an additional fee, based on distance and order size. You can also order your delivery through DoorDash and UberEats. Pickup is always available at our bakery.

Payment & Deposits
Custom cakes and catering orders require a non-refundable deposit to secure your date. Final payment is due before pickup or delivery

Cancellations
Cancellations must be made at least 48 hours before your scheduled pickup or delivery. Deposits are non-refundable, but we may be able to issue credit toward a future order if sufficient notice is given. Last-minute cancellations (less than 48 hours) may not be eligible for credit or refund, as we’ve already begun preparing your order.

Need More Assistance?
Our dedicated team is here to help with any questions not covered in our FAQ. We're committed to ensuring your DeeBeez experience exceeds expectations.